Privacy Statement

Last updated: 26 August 2026

LuvShifting Flowers respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we may collect when you visit our website, contact us, make an enquiry or purchase a product or service, and how we use and protect that information.

Information we collect

When you use our website or contact LuvShifting Flowers, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Billing and delivery information

  • Details relating to an order, wedding, workshop, floral installation or other enquiry

  • Information you provide through our contact forms or by email

  • Technical information about how you use our website, such as your IP address, browser and device information

When you place an order through our website, information necessary to process and fulfil your purchase may also be collected.

How we use your information

We may use your personal information to:

  • Respond to your enquiries

  • Discuss and provide wedding flowers, floral installations and other services

  • Process and fulfil orders

  • Manage workshop bookings

  • Take and administer payments

  • Contact you about an order, booking or service you have requested

  • Maintain appropriate business and financial records

  • Improve our website and services

  • Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so, such as fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests or where you have given your consent.

Online shop and payments

When you make a purchase through our website, the information required to complete the transaction may be processed by our website and payment service providers.

LuvShifting Flowers does not need to retain your full payment card details in order to fulfil your purchase where payment is handled securely by our payment provider.

Website hosting

Our website is hosted using Squarespace. Squarespace may process information about visitors to the website in order to provide website hosting, security, analytics, ecommerce and related website services.

Cookies

Our website may use cookies and similar technologies. Some cookies are necessary for the website and online shop to function properly. Other cookies may be used to understand how visitors use the website or to provide additional functionality.

Where required, you will be given the opportunity to accept or reject non-essential cookies.

You can also control cookies through your browser settings.

Sharing your information

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate LuvShifting Flowers and provide our services. These may include website hosting providers, payment processors, delivery providers, IT services, accountants or other professional advisers.

We may also disclose personal information where required to do so by law.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, tax, accounting or regulatory requirements.

Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, you may have rights over your personal information. Depending on the circumstances, these can include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Ask for certain information to be transferred

  • Withdraw your consent where we rely on consent

If you would like to exercise any of these rights, please contact us.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact

If you have any questions about this privacy policy or how LuvShifting Flowers handles your personal information, please contact:

LuvShifting Flowers

Email: luvshiftingflowers@gmail.com
Telephone: 07818 415156

Changes to this policy

We may update this privacy policy from time to time. The latest version will be published on this page with the date it was last updated.